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My donation won’t go through

There are a few reasons why your donation might not have gone through. If this happens to you, don’t panic – this issue is often fairly easy to resolve. We use Stripe which is an extremely secure payment processor to manage all donations.

This is for your safety as a donor, as well as the safety of our teachers and other organizers.

Billing information

The most common reason for your donation being rejected is because the billing information you’ve provided does not match the correct billing information provided by your bank.

Often this happens when someone moves and enters an incorrect zip code. Double check that the zip code that you’ve used is the correct one for your credit card. If you live in a country that does not use zip codes, enter 00000 in this field.

Device, browser or internet connection

There are a few other reasons why your donation might not go through. The first is that you might have some software on your computer or a plugin on your browser that is blocking the transaction for some reason. Try opening the transaction in a different browser.

You can also try using a different internet connection – yours may be too slow or not secure enough to make the transaction.

Bank security

Another reason that your donation might not be going through is because your bank is blocking it for security reasons. Sometimes banks will block charges if they seem suspicious, and this could happen if your donation amount is very large, or if you are donating from a location where you don’t normally use your credit card. If this is the case, you may need to call your bank account and verify with them that the charges are legitimate. They can usually authorize the charge within minutes once this is done.

If your donation doesn’t go through the first time, don’t hesitate to try again until it goes through. Our customer support team is always available to help you in this situation. Contact us by email to help with troubleshooting from our team of experts. Please explain the situation in as much detail as you can so that we can give you the best assistance possible.